Shipping Policy
Welcome to the FafaCosmos Shipping Policy page. This policy is designed to clearly explain how orders are processed, shipped, tracked, and delivered. At FafaCosmos, we are committed to providing a smooth, transparent, and reliable shipping experience for every customer. By placing an order on our website, you agree to the terms outlined in this Shipping Policy.
Order Processing Time
Standard Processing Timeline
All orders placed on FafaCosmos are processed within 1–3 business days after successful payment confirmation. Orders placed on weekends or public holidays are processed on the next working day.
Order Confirmation Details
Once your order is placed, you will receive an order confirmation via email or SMS containing your order number and purchase summary. Processing begins only after confirmation.
Shipping Locations & Service Areas
Domestic Shipping in India
We currently offer domestic shipping across India, including metro cities, tier-2 cities, and most serviceable pin codes. Delivery availability depends on courier partner coverage.
International Shipping Policy
At this time, international shipping is not available. Any future updates regarding international delivery will be published on this page.
Shipping Methods & Courier Partners
Trusted Delivery Partners
To ensure safe and timely delivery, FafaCosmos works with reliable third-party courier and logistics partners. Courier selection is based on your location and delivery efficiency.
Secure Packaging
All products are packed with care to minimize damage during transit and ensure they reach you in perfect condition.
Shipping Charges & Fees
How Shipping Charges Are Calculated
Shipping fees are calculated at checkout based on:
- Product weight and size
- Delivery location
- Applicable courier charges
Free Shipping Offers
From time to time, free shipping promotions may be available. These offers will be clearly mentioned on the website or during checkout.
Estimated Delivery Time
Delivery Timelines
Estimated delivery times after dispatch are:
- Metro Cities: 3–5 business days
- Non-Metro / Remote Areas: 5–8 business days
Delivery timelines are estimates and may vary due to external factors such as weather conditions, courier delays, or regional restrictions.
Order Tracking Information
Real-Time Tracking
Once your order is shipped, tracking details will be shared via email or SMS. You can use the tracking link to monitor your shipment status in real time.
Tracking Delays
Tracking updates may take up to 24 hours to reflect after dispatch, depending on the courier system.
Delayed, Lost, or Missing Shipments
Shipping Delays
If your order is delayed beyond the estimated delivery timeframe, please contact our customer support team. We will coordinate with the courier partner to resolve the issue.
Lost Shipments
In rare cases where a shipment is confirmed lost, FafaCosmos will take appropriate action, which may include reshipment or resolution as per our internal policy.
Incorrect Address & Failed Deliveries
Address Accuracy Responsibility
Customers are responsible for providing accurate and complete shipping information. Incorrect or incomplete addresses may result in delivery failure.
Re-Delivery & Additional Charges
If an order is returned due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch.
Damaged or Open Packages
Reporting Transit Damage
If you receive a damaged, tampered, or opened package, please notify us within 24 hours of delivery along with clear photos or videos for verification.
Resolution Process
After verification, we will assist you with an appropriate solution according to our policy.
Customer Support & Contact Information
Shipping Assistance
For any shipping-related questions, concerns, or support requests, please reach out through our Contact Us page. Our support team typically responds within 24–48 business hours.
Shipping Policy Updates
Changes & Modifications
FafaCosmos reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be reflected on this page with immediate effect.